The point of sale software that Lake Forest Hospital had in place in their gift shop was actually one designed for a hardware store. The system was very outdated, limited in use and would require more work and extra steps for the volunteers and staff managing the shop. In some cases, the staff had very limited or no computer experience, so finding a point of sale solution that was easy to learn and easy to use was a key factor in Lake Forest Hospital’s selection process. The shops have a very loyal clientele who expect continued excellent service, and Lake Forest Hospital required a retail system that would assist in providing that level of service.